Cancellation Policy

Cancellation Policy

Last Updated: [Date]

At Impactous Trade, we understand that sometimes plans change. This Cancellation Policy explains when and how you can cancel an order and what happens after cancellation. Our goal is to keep the process simple, fair, and transparent.

1. Order Cancellation Before Shipment

You may cancel your order before it has been shipped.

  • Cancellation requests must be made as soon as possible
  • Once approved, the order will be stopped from dispatch
  • A full refund will be initiated

We recommend contacting us immediately to increase the chances of successful cancellation.

2. Cancellation After Shipment

If the order has already been shipped:

  • Direct cancellation is no longer possible
  • You may refuse delivery or accept the order and request a return
  • The request will be handled under our Return & Refund Policy

Shipping charges (if applicable) may not be refundable.

3. How to Request Cancellation

To cancel your order:

  1. Contact our customer support team immediately
  2. Provide your order number and registered details
  3. State the reason for cancellation
  4. Wait for confirmation

Cancellation is considered valid only after you receive approval from our team.

4. Refund After Cancellation

For approved cancellations:

  • Refunds are processed within 5–7 business days
  • Amount is credited to the original payment method
  • Bank/payment timelines may vary

You will receive confirmation once the refund is initiated.

5. Failed Delivery or Customer Refusal

If delivery fails due to:

  • Incorrect address
  • Customer unavailability
  • Refusal to accept delivery

the order may be returned to us. Refund eligibility will be reviewed after deducting applicable logistics charges.

6. Bulk or Promotional Orders

Orders placed during special sales, bulk purchases, or promotional campaigns may have limited cancellation eligibility depending on the offer terms.

7. Company Cancellation Rights

We reserve the right to cancel orders due to:

  • Pricing or listing errors
  • Product unavailability
  • Payment verification issues
  • Suspected fraudulent activity

In such cases, customers will receive a full refund.

8. Fair Use Policy

Repeated cancellation or misuse of the cancellation system may lead to restrictions on future orders.

9. Contact Us

For cancellation assistance:

Business Name: Impactous Trade
Email: [Support email]
Phone: [Contact number]
Address: [Business address]