Return & Refund Policy

Return & Refund Policy

Last Updated: [Date]

At Impactous Trade, customer satisfaction is our top priority. We want you to love every soft toy you purchase. If for any reason you are not fully satisfied, this policy explains how returns and refunds are handled in a fair and transparent manner.

1. Return Eligibility

You may request a return if:

  • The item is unused and in original condition
  • Tags and packaging are intact
  • The return request is made within 7 days of delivery
  • The product is defective, damaged, or incorrect

Returned items must be in the same condition as received.

2. Non-Returnable Items

For hygiene and safety reasons, returns may not be accepted if:

  • The toy has been used or washed
  • Packaging is missing or damaged
  • The item shows signs of misuse
  • The return request exceeds the allowed timeframe

We reserve the right to reject returns that do not meet eligibility criteria.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong product:

  • Notify us within 48 hours of delivery
  • Share clear photos/videos
  • Provide your order number

After verification, we will offer a replacement or refund.

4. Return Request Process

To initiate a return:

  1. Contact our support team
  2. Provide order details and reason for return
  3. Wait for approval confirmation
  4. Pack the item securely
  5. Follow pickup or return instructions

Unauthorized returns may not be accepted.

5. Return Shipping

  • Return pickup may be arranged where service is available
  • Customers may need to self-ship in certain locations
  • Shipping charges may apply depending on the return reason

Our support team will guide you through the process.

6. Refund Process

Once the returned item is received and inspected:

  • Approved refunds are initiated within 5–7 business days
  • Refunds are credited to the original payment method
  • Processing time may vary by bank/payment provider

You will receive confirmation once the refund is processed.

7. Replacement Option

Instead of a refund, customers may choose:

  • Product replacement
  • Exchange (subject to availability)

Our team will assist in selecting suitable alternatives.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank/payment account
  • Contact your payment provider
  • Reach out to our support team

We will investigate and assist promptly.

9. Cancellation vs Return

Orders canceled before shipment receive a full refund. Once shipped, cancellation requests fall under this Return & Refund Policy.

10. Policy Fair Use

We aim to maintain fairness for all customers. Excessive or fraudulent return activity may result in refusal of future return requests.

11. Contact Us

For return or refund assistance:

Business Name: Impactous Trade
Email: impactousenterprises@gmail.com
Phone: +91000000000
Address:  306/2, Jagruti Complex, Vasmat Road, Parbhani, Maharashtra, 431401