Shipping Policy
Last Updated: [Date]
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Impactous Trade. Our goal is to deliver your soft toys safely, quickly, and with care so that every order reaches you in perfect condition.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation
- Orders are not processed on Sundays or public holidays
- During high-demand periods, processing may take slightly longer
Once your order is processed, it is handed over to our delivery partners.
2. Shipping Coverage
We currently ship across India. Delivery availability may vary depending on your location and courier service coverage.
If your location is not serviceable, our team will contact you to arrange alternatives or process a refund.
3. Estimated Delivery Time
After dispatch, estimated delivery timelines are:
- Metro cities: 3–5 business days
- Other cities/towns: 5–8 business days
- Remote areas: 7–10 business days
Delivery timelines are estimates and may vary due to logistics, weather conditions, or courier delays.
4. Shipping Charges
- Standard shipping charges (if applicable) are displayed at checkout
- Free shipping may be offered during promotional campaigns
- Additional charges may apply for remote locations
All applicable shipping costs will be shown before payment.
5. Order Tracking
Once your order is shipped:
- You will receive an email/SMS confirmation
- Tracking details will be provided
- You can monitor delivery status in real time
If you do not receive tracking information, please contact our support team.
6. Delivery Attempts
Our courier partners will attempt delivery multiple times. If delivery fails due to:
- Incorrect address
- Unavailability of recipient
- Refusal to accept delivery
the package may be returned to us, and additional charges may apply for reshipping.
7. Packaging & Care
All soft toys are packed with care to prevent damage during transit. We ensure hygienic handling and protective packaging so your order arrives clean and safe.
8. Delays Beyond Our Control
While we strive for timely delivery, delays may occur due to:
- Natural events
- Transportation disruptions
- Public holidays
- High order volumes
We appreciate your patience in such situations.
9. Damaged or Missing Packages
If your package arrives damaged or incomplete:
- Contact us within 48 hours of delivery
- Provide photos and order details
We will investigate and resolve the issue as quickly as possible.
10. Incorrect Shipping Details
Customers are responsible for providing accurate shipping information. We are not liable for delays or losses caused by incorrect details entered during checkout.
11. Contact Us
For shipping-related questions or assistance:
Business Name: Impactous Trade
Email: impactousenterprises@gmail.com
Phone: +91000000000
Address: 306/2, Jagruti Complex, Vasmat Road, Parbhani, Maharashtra, 431401